To help keep video submissions to a minimum, please analyze your clip with one of these demo programs and compare the results to the specs in the DVM2 manual or online in the DVM2 section: PixelTools
ftp://ftp.pixeltools.com/demo MPEG Repair (mpr_demo.zip) Media Labs
http://www.medialab.se/mpgprop_e.html MPEG Properties
Often times, a simple demultiplex and remultiplex of the stream with a different product can solve your problems. Try one of these demos: PixelTools
ftp://ftp.pixeltools.com/demo MPEG Repair (mpr_demo.zip) Tsunami
http://www.pegasys-inc.com/e_main2.html TMPG
If you are still having torubles after trying these, call to discuss your symptoms with us. If we determine you need to send us the video, you can do so on a CD (for large files) or via FTP (for small files only please).