Welcome to the Alcorn McBride Online Support Center. Here you can download the latest software and firmware updates for your Alcorn McBride product and get fast answers to your questions.
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Choose your product from the dropdown below to view the most common support needs.
Below are the most common application support topics.
WARRANTY AND REPAIR
5 Year Product Warranty
If you’re expecting to see a lot of legal mumbo jumbo here, you’re in for a pleasant surprise. We handle warranty issues in as straightforward a fashion as we run the rest of our business. Have you ever wondered how a manufacturer can have so little confidence in their products that they’re only willing to provide a 90 day warranty? It makes us wonder. Here’s our warranty:
If your product breaks within five years of purchasing it from us (one year for ShowTouch) or one of our dealers or distributors, we’ll repair or replace it (at our discretion) for free. You pay to get it to us, we pay to get it back. If you need to return a product, please call to obtain an RMA for merchandise credit (less a restocking fee).
There’s not much fine print. The only other proviso is that if, in our opinion, the product was abused (mounting it to the wheel of an all-terrain vehicle, trying to power it from a lightning rod, etc.) then we’re going to charge you for time and materials to fix it, or at least to cover funeral expenses.
Frankly, this stuff doesn’t break much. Don’t block the ventilation holes (unless you’re mounting it under Shamu’s tank, but that’s another story) and it will last you for years.
Our customer support staff is ready to help. We take a common sense approach to technical support. When you contact us for help, you can speak directly to the engineer who developed your product. Our Engineers understand that programming is the last (and sometimes last minute) step to opening an attraction; they’re available to help you 24/7.
There are three ways to contact support: by email, by phone, or through our contact form.
We offer Advanced Control Training classes across the US. There is no cost to attend, you’ll learn a lot, eat well, and have fun. Why not join us? Click the button below to find the next one in your area.